Each ticket, regardless of outlet purchased, agent or channel, is subject to the Event Organiser’s full terms and conditions of sale which are as follows:
In the case of any conflict or ambiguity between these conditions and those of the official Ticketing Agents, these conditions will prevail.
The purchase and succeeding possession of a ticket, or entry into an indoor Jack Up Event, namely, but not limited to Jack Up Christmas, shall constitute an acceptance by the holder of the terms, conditions and advice detailed below and imply an undertaking on the part of the holder to observe them.
TICKETS
1. Attendees must be aged over 18s only. Proof of age may be requested to confirm eligibility for entry.
2. A valid physical ticket or e-ticket must be produced to get into the Event. Removing any part of, altering or defacing the ticket may invalidate it. All tickets will be scanned on arrival, duplicate barcodes will not permit entry to the event.
3. It is your responsibility to check your tickets as if you have made a mistake they cannot always be rectified after purchase.
4. It is your responsibility to look after your ticket. The Event Organiser will not be responsible for any ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets where there is potential for both the original and duplicate tickets to be used, thereby compromising the licensed capacity of the venue.
5. Tickets are non-transferable. You may not re-sell or advertise tickets for sale for profit through any medium not authorised by the Promotor, through online auction or other websites, including the Event Organiser’s own social media channels. To protect our customers, we reserve the right to delete any such third party posts and will only promote the sale of tickets via authorised platforms.
6. The price of the ticket shall be the price set at the time we accept your order. All prices set are inclusive of any applicable taxes but exclusive of any booking fee or delivery fee.
7. Where there is not enough time to deliver tickets if you chose to receive your tickets by post, you will be told at the point of purchase the arrangements for collection of your tickets. If You are ‘collecting your tickets from the venue box office, you must have your acknowledgement of order and the credit/debit card used to make the order with you. You will be able to collect your tickets when doors open prior to the start of the Event but not before.
8. The Event Organiser reserves the right to make an alteration to the advertised details without notification at short notice due to events or circumstances beyond their reasonable control (for which no person can be held responsible). This could include our ability to open the Event should a higher force (i.e. the government or statutory authorities) prohibit public access for safety reasons. If this happens then the Event Organiser is not obliged to refund your money or exchange tickets (except in the case of Event cancellation of the entire event).
9. Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled or where there is a material change to the programme of the Event. Where an Event is cancelled, or rescheduled due to circumstances beyond the Promotor’s control, or where there is a material change to the programme of the Event, you will be entitled to claim a refund in accordance with clauses a, b and c below. Refunds shall only be made to the person who purchased the tickets and upon receipt of complete unused tickets, if received, promptly (e.g. within 3 months from the date of the Event).
10. It is your responsibility to ascertain whether the Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, the Promotor will use reasonable endeavours to notify you using the details provided at the time of ordering.
11. Should the Event be cancelled or the line-up changed, the Organisers will not be liable for the payment of any compensation or for any loss of money and/or expenses/personal incidental (i.e. travel/accommodation) costs incurred.
• a) Cancellation: If an Event for which you have purchased tickets is cancelled in full (and not rescheduled), you will be offered a refund of the face value sale price of your tickets. However, if you have elected to receive your tickets via post and the tickets have already been dispatched or delivered to you, you will not be entitled to a refund of your delivery or order processing fees.
• b) Rescheduling: If an Event for which you have purchased tickets is rescheduled, unless otherwise indicated, you will be offered tickets of a value corresponding with your original tickets for the rescheduled event, subject to availability. If you are unable to attend the rescheduled event, you will be able to obtain a refund of the sale price of your tickets. However, if you have elected to receive your tickets via post and the tickets have already been dispatched or delivered to you, you will not be entitled to a refund of your delivery or order processing fees. Failure to inform the original ticket vendor within any deadline specified by the Event Organiser that you are unable to attend the rescheduled event will mean you will not subsequently be entitled to claim a refund.
• c) Other material alteration: If an Event for which you have purchased tickets is “materially altered” (as defined below), other than a rescheduling, you will be offered the option either to reconfirm your order for the altered event or to cancel your order. If you cancel your order, you will be able to obtain a refund of the sale price of your tickets. However, if you have elected to receive your tickets via post and the tickets have already been dispatched or delivered to you, you will not be entitled to a refund of your delivery or order processing fees. Failure to inform the original ticket vendor within the deadline specified by the Event Organiser that you wish to cancel your order in these circumstances will mean you will not subsequently be entitled to claim a refund. For the purposes of this purchase policy, a “material alteration” is a change which, in the Event Promotor’s reasonable opinion, makes the Event materially different to the Event that purchasers of tickets, taken generally, could reasonably expect. In particular, please note that the following are not deemed to be “material alterations“: changes of any supporting act; changes to individual members of a band; curtailment of the event where the majority of an event is performed in full; and delays to the starting of the performance of an Event.
12. Our terms and conditions are subject to change if necessary. It is your obligation to check current policies.
AT THE EVENT
13. The following are not permitted to be brought into the Event:
i.) animals (with the exception of assistance dogs);
ii.) laser pens;
iii.) Your own food and drink;
iv.) any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives); and
v.) illegal substances or legal highs.
14. To ensure everyone’s safety, the Event Organiser and/or Venue reserves the right to conduct security searches and confiscate any item which, in the reasonable opinion of the security agent acting on behalf of the Promoter, may cause danger or disruption to other members of the audience, to the Event or is one of the items not permitted as listed above.
15. The Event Organiser and/or Venue reserves the right to refuse admission or eject any member of the public who becomes abusive or who behaves inappropriately or in any other reasonable circumstance. In this circumstance, no refund will be given.
16. You must comply with instructions and directions given by security staff and stewards, they are there to protect your safety.
17. By attending the Event, you consent to being filmed and/or recorded and may be featured as members of the audience in any resulting footage or photographs. This being a public Event, individual consent may not be sought.
18. Unauthorised professional photography or the use of professional recording equipment is prohibited and zoom lenses, audiovisual or cinematographic devices will not be permitted at the Event.
19. The Event Organiser reserves the right to open the doors at other times in the interests of safety. Door opening and closing times stated in relation to the Event are not indicative of the Event’s start or end time (or when an artist is scheduled to play or the length of the artist’s performance).
20. Only alcohol purchased from the licensed bar may be consumed at the Event. Smoking is not permitted unless within the designated smoking area (outdoors).
21. There will be a strict Challenge 25 policy operating at the bar. Challenge 25 means that every individual, who visually appears to be under 25 years of age and is seeking to purchase or be supplied with alcohol at the premises or from the premises, shall be required to produce identification proving that individual to be 18 years of age or older. Acceptable identification for the purposes of age verification will include a photographic driving licence, British passport, or photographic identification bearing the “PASS” logo and the person’s date of birth. If the person seeking alcohol is unable to produce acceptable means of identification, no sale or supply of alcohol will be made to or for that person. If you are under 18 you are committing an offence if you attempt to buy alcohol. Security patrols will be in operation.
22. WARNINGS – Prolonged exposure to loud music or noise may cause damage your hearing. Special effects, which may include without limitation, sound, audio-visual, pyrotechnic effects or lighting effects may be featured at the Event, which may not be suitable for those with photosensitive epilepsy, or similar conditions. Also, please note that there could be performances which may contain language or material that may offend some people.
23. The Promoter accepts no responsibility for the provision of accommodation facilities recommended to our clients in good faith.
24. The Event Organiser shall not be liable for any loss or damage arising from your purchase of the ticket or attendance at the event including any disappointment or loss or damage to any personal property you bring to the venue (we advise you not to bring anything of value to the Event) but excluding any liability for death or personal injury caused as a result of the Event Promoters negligence, which shall be unlimited. However, if found in any circumstances to be liable, the Event Promoter’s liability shall be limited to the price paid for the ticket to the event.
25. If during the Event you have a complaint in relation to the Event please raise this with a member of the Event team and/or the Venue at the time of the Event to allow us the best possible opportunity to resolve the matter in a positive manner. Complaints are very difficult to deal with retrospectively after an Event has taken place.
Consumer COVID Terms and Conditions
From the 1st April 2022, there are no longer any restrictions relating to Covid-19.
1. In light of the recent Covid-19 pandemic, you understand that there are particular risks associated with attending any gathering. We will take reasonable steps to comply with any relevant guidelines in force at the time of the Event, and we will make you aware of these measures either via our website, social media channels, onsite at the Event or via direct communication. However, we cannot be responsible for the behaviour or health of other Event attendees and cannot effectively ensure that no attendees at the Event will have Covid-19. Accordingly, we will not be responsible if you catch Covid-19 at the Event or for any illness or death of any Event attendees caused by Covid-19.
2. You understand and accept that you will be attending the Event and using any facilities on-site at your own risk.
3. To help us to reduce the spread of Covid-19, government guidelines recommend that you:
- do not attend the Event if*:
- you have recently tested positive for Covid-19;
- you display any symptoms of Covid-19;
- you live with somebody who displays symptoms of Covid-19 or who has tested positive for Covid-19 within 14 days of the commencement of the Event;
*note that where there is a conflict between any of the provisions in paragraph 3.a and any updated government guidelines, the updated government guidelines will apply [where they are stricter than the provisions set out in this paragraph 3.a];
- follow all guidelines and/or entry requirements notified by us to you and which will apply to your attendance at the Event. We may be required to amend our guidelines before or during the Event and ask that you comply with any updated guidelines notified to you;
- follow all government guidelines (which may be updated from time to time);
4. Should you test positive for Covid-19 in the lead-up to the Event, please follow the steps below on what to do next:
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- Consider contacting your insurance providers (such as home or travel insurance). Many policies provide cover if you are unable to go ahead with plans due to a medical emergency.
- If you purchased Ticket Plan insurance, which was strongly recommended when you bought your tickets for the Event, we would encourage you to get in touch with them. You will be required to provide specific evidence of illness or injury for the ticketholder affected. Contact Ticket Plan to claim your refund as per the terms of the scheme. You need do not need to notify the Event Organiser.
5. So long as the Event is scheduled to go ahead, we are unable to provide a refund if you no longer wish to attend due to being uncomfortable about catching Coronavirus or because you have changed your mind about attending. If you no longer choose you keep your tickets and redeem them yourself, you can either:
– Sell them via Gigantic’s resale site: https://www.gigantic.com/twickets
– Pass them on to family or friends as tickets are not name specific